We have provided answers to some frequently asked questions (FAQs) to help, however, please contact us if you have any further questions or would like to make an appointment.
How can I get an appointment?
You can contact our office directly or ask your GP for a referral.
If you have medical insurance contact your insurer to find out if your policy will cover you, and also if there are any special terms or conditions you are not aware of.
Ask your GP to refer you to the Chelmsford Urology Partnership. Our contact details are here and you can also ask your GP to fax the referral to 01245 690590 or bring a copy of your referral letter with you to your consultation.
If you have a health insurance policy check with the insurance provider before each visit to make certain they will cover your proposed treatment. Bring in the details of your insurance policy (name of the insurance company, registration/policy number, any special terms, authorisation/claim number) and your claim form, if needed, with you, or let us know them by telephone.
How long will I have to wait for my first appointment?
Clinic appointments are available within the same week and often the same or next day.We offer clinics every day Monday-Friday and Saturday mornings by arrangement. Many private insurers insist on a referral letter from your GP if you plan to claim on your insurance. We offer evening clinics on Tuesdays and Thursdays
When are our clinic times?
- Monday 11:00 - 12:00 - Mr Nuttall
- Monday 14:00 - 18:00 - Mr Swallow
- Monday 14:00 -17:00 - Springfield Hospital - Mr Swallow
- Monday 16:00 - 18:00 - Mr McAllister
- Tuesday 18:15 - 20:00 - Mr Nuttall
- Wednesday 08:30 - 12:30 - Mr McAllister
- Wednesdays 18:00 - 20:00 - Baddow Hospital - Mr Swallow
- Thursday 17:30-19:30 - Mr McAllister
- Alternate Thursdays 14:00 - 18:70 - Springfield Hospital - Mr Swallow
- Alternate Fridays 09:00 - 13:00 - Springfield Hospital - Mr Swallow
- Friday 09:00-12:30 / 14:00-19:00 alternating weeks - Mr Nuttall
- Saturday mornings by arrangement
When do we do our operations?
Usually on Monday or Wednesday afternoons
When is our office open?
Our office is open from 9.00 a.m. until 5 p.m. Monday - Friday. If the office is closed you can leave a message for the secretary on their answerphone.
THE CLINIC DOES NOT OFFER AN OUT-OF-HOURS OR EMERGENCY FACILITY. In an emergency you should go to your nearest A&E department or contact your GP/GP out of hours service for advice
Where do we run our clinics and where do we do our operations?
Most of our clinics are held at Springfield Hospital in Chelmsford. We also offer clinics at The Chelmsford Private Day Surgery Centre and at Baddow Hospital. Most operations are done at Springfield Hospital.
Can I bring my child with me to my clinic appointment?
Yes, this is fine
What about parking?
Parking is available free of charge at all our clinic sites.
Do I need to do anything in preparation for my first consultation?
You may wish to bring a list of questions or a friend to your consultation, as it can be difficult to remember everything.
If you have been seen elsewhere already then copies of any correspondence can be very helpful.
We will often need a urine sample so it can be helpful to have a comfortably full bladder when you arrive. Please check with the nurse before going to the toilet.
What are the differences between an outpatient, a day case and an inpatient?
In outpatients we provide consultations and can do urine tests for infection or to detect problems with bladder function.
Day-surgery is for minor procedures either under local anaesthetic or sometimes with a full anaesthetic where you are expected to be able to go home the same day.
An inpatient is usually a more significant procedure where you may stay a night or more in the hospital.
How can I pay for the treatment?
If you have private health insurance this may pay for the treatment or you can self pay. If you need details of the cost of treatment please contact us and we’ll be happy to tell you what it would cost. The private hospitals in which we work run a fixed price service for patients who are choosing to self-pay and this helps as the costs are clear up front.